UX Audit Services for Online Stores and Websites

Book a UX Audit
See What We Check

/

&

Shopify custom development services
custom Shopify development agency
Shopify Plus custom development experts

A UX audit from SPLIT Development shows where visitors get stuck on your store or website and what to fix first. Our designers review navigation, search, product pages, cart and mobile layouts, then deliver a report with screenshots, priorities and redesigned layouts for the top problems.

3

UX/UI designers

150+

Projects delivered

custom Shopify development company

What Our UX Audit Covers

/01

Usability and navigation

  • Menu, search and filters checked against how shoppers look for products
  • Heuristic review of every key page against usability principles
  • Accessibility basics: contrast, text size, focus states and form labels

/02

Product pages, cart and checkout

  • Product page content: photos, sizing, delivery and returns information
  • Cart and checkout steps where visitors drop off
  • Forms and error messages on checkout, contact and signup pages

/03

Mobile experience and UI

  • Mobile layouts tested on real phones
  • Visual consistency of buttons, type and spacing across pages
  • Redesigned layouts in Figma for the most important fixes

How We Run a UX Audit

Each finding in the report comes with a screenshot, the reason it hurts users and a suggested fix.

custom Shopify discovery

Real user paths

We go through the store as a new visitor, a returning customer and a mobile shopper.

custom business logic in Shopify

Data where it exists

With GA4 access, we check where drop-offs happen before we look at the design.

transparent custom development process

Priorities first

Findings are ranked by impact and effort, so your team knows what to fix first.

scalable custom Shopify architecture

Fixes you can see

The top problems come with redesigned layouts in Figma, ready for your developer.

What You Get From the Audit

Every UX audit includes the same core deliverables

structured custom Shopify planning

Audit report

Every finding with a screenshot and the page where it appears.

clean custom Shopify code

Priority list

All issues sorted into quick fixes, medium tasks and larger changes.

stable Shopify integrations and functionality

Figma redesigns

Redesigned layouts for the most important problems.

performance optimization in custom Shopify development

Mobile review

A separate section on mobile layouts, tap targets and page length.

QA and validation for custom Shopify builds

Accessibility check

Contrast, text size and form labels reviewed on key pages.

post launch support for custom Shopify development

Walkthrough call

A call to go through the findings with your team.

UX Audit Process

From access to a prioritized fix list

01

custom Shopify audit and discovery

Goals and access

Your goals, key pages and, if available, GA4 access.

02

custom Shopify roadmap

Expert review

Heuristic review of navigation, search, product pages, cart and checkout.

03

build custom Shopify solution

Mobile testing

Key flows tested on phones and tablets.

04

QA and launch for custom Shopify development

Report and priorities

Findings with screenshots, ranked by impact and effort.

05

support and iteration for custom Shopify builds

Redesigns and handover

Figma layouts for the top problems, handed to your team or ours.

Who Orders a UX Audit

Teams that want to know what to fix before they pay for a redesign. If you want to start from conversion data, see our Shopify CRO audit.

brands needing custom Shopify store development

Brands planning a redesign

Teams that want to fix the right things in the redesign and keep what already works.

Shopify Plus custom development for complex operations

Stores with traffic but few sales

Shops where visitors arrive but leave on product pages or in the cart.

companies needing Shopify custom app development

Brands after a platform move

Stores that moved to Shopify and want to check the new store before scaling ads.

custom Shopify theme development for growing brands

WordPress and company websites

Sites where visitors don’t reach the contact form or the demo request.

custom Shopify development services for ecommerce brands

UX Audit FAQ

What is included in a UX audit?

A UX audit from SPLIT Development covers navigation, search, product pages, cart, checkout and mobile layouts. You get a report with screenshots, a priority list and redesigned layouts in Figma for the main problems.

How is a UX audit different from a CRO audit?

A UX audit looks at how easy the site is to use: layout, navigation, content and accessibility. A CRO audit starts from analytics and conversion data and looks for the changes most likely to raise revenue. Many stores start with one and add the other later.

Do you audit websites that are not on Shopify?

Yes. We audit Shopify stores, WooCommerce stores and WordPress websites. The checklist changes for each platform, and the report format stays the same.

What is the difference between a UX audit and a UI audit?

A UX audit checks whether people can find, understand and buy. A UI audit checks the visual layer: type, color, spacing and how consistent components are. SPLIT Development covers both in one UI/UX audit.

Do you need analytics access for a UX audit?

No, but it helps. Without access we review the site as visitors see it. With GA4 access we can also show where users drop off and check findings against real behavior.

Can you fix the issues after the audit?

Yes. Our designers and Shopify developers can build the fixes, or you can hand the report and Figma layouts to your own team.