Shopify Maintenance and Support Services

Get a Maintenance Plan
See What’s Included

/

&

Shopify custom development services
custom Shopify development agency
Shopify Plus custom development experts

SPLIT Development keeps your Shopify store updated and working, and plans what to improve next. Our Shopify maintenance and support services cover theme and app updates, bug fixes, speed and checkout checks, a monthly health report and a quarterly roadmap of improvements.

150+

Projects delivered

7+

Years experience

custom Shopify development company

Shopify Maintenance Services We Offer

/01

Store care

  • Theme and app updates tested on a duplicate theme before they go live
  • Bug fixes for layout, cart, checkout and form issues
  • Regular checks of speed, forms and checkout

/02

Growth plan

  • A monthly health report on speed, errors and app costs
  • A quarterly roadmap of five improvements with their expected impact
  • CRO tests and new features from the same monthly hours. See Shopify CRO audit

/03

SEO-safe releases

  • SEO checks after every theme release: noindex, canonical tags and redirects
  • A review of apps that slow the store down or add monthly fees
  • A theme backup before every change

How Monthly Maintenance Works

One team looks after your store every month and catches problems before customers notice them.

custom Shopify discovery

A dedicated team

Every client gets a project manager, a tech lead and a backup developer.

custom business logic in Shopify

Your channel

Requests come in through Slack, email or whatever channel your team prefers.

transparent custom development process

Hours that carry over

Unused hours roll over to the next month.

scalable custom Shopify architecture

Zero downtime

Updates and fixes go live without taking the store offline.

What Every Maintenance Plan Includes

Standards that apply to every store we support

structured custom Shopify planning

Test before release

Every change is tested on a duplicate theme first.

clean custom Shopify code

Theme backups

A copy of the theme is saved before each update.

stable Shopify integrations and functionality

SEO checks

Indexing, canonical tags and redirects are checked after releases.

performance optimization in custom Shopify development

App review

Apps are checked for speed impact, conflicts and cost.

QA and validation for custom Shopify builds

Clear reporting

A monthly report shows what was done, how many hours were used and what comes next.

post launch support for custom Shopify development

Free store review

Before you sign, we review the store and tell you what needs attention first.

How We Start Supporting Your Store

From the first review to regular monthly work

01

custom Shopify audit and discovery

Free store review

Theme, apps, speed and open issues checked before the contract.

02

custom Shopify roadmap

Onboarding

Access, a duplicate theme for testing and a shared channel set up.

03

build custom Shopify solution

First fixes

Urgent bugs and risky updates handled in the first month.

04

QA and launch for custom Shopify development

Monthly care

Updates, fixes and checks every month, with a health report.

05

support and iteration for custom Shopify builds

Quarterly roadmap

Five improvements planned with their expected impact on sales or speed.

Who We Support

Brands that run on Shopify and don’t want a full-time developer for updates and fixes.

brands needing custom Shopify store development

Brands without an in-house developer

Stores that need someone who knows the code when a theme update or an app breaks something.

Shopify Plus custom development for complex operations

Stores after a new build or migration

Brands that launched recently and want the same team to keep improving the store.

companies needing Shopify custom app development

Multi-store and Shopify Plus brands

Brands with several stores or markets, like Meroda Cosmetics with five stores across Europe.

custom Shopify theme development for growing brands

Teams with a growing wish list

Teams that want small improvements every month instead of a big redesign every few years.

custom Shopify development services for ecommerce brands

Shopify Maintenance and Support FAQ

What is included in Shopify maintenance?

Shopify maintenance at SPLIT Development covers theme and app updates, bug fixes, speed and checkout checks, theme backups, SEO checks after releases and a monthly health report. A quarterly roadmap of improvements is included as well.

How much does Shopify maintenance cost?

SPLIT Development bills Shopify maintenance at $35 per hour, in monthly packages sized by hours. Unused hours roll over for one month.

Does a Shopify store need maintenance if Shopify hosts it?

Yes. Shopify maintains the platform and hosting, but the theme, apps and custom code are yours to look after. App updates, theme edits and new features can break layouts, slow the store or affect SEO.

What happens to unused hours?

Unused hours roll over to the next month. Hours that are still unused at the end of that month expire.

What is the difference between Shopify maintenance and a Shopify retainer?

Maintenance keeps the store working through updates, fixes and checks. A retainer adds development or design hours each month for new features and CRO tests. At SPLIT Development both run in one monthly package of hours.

Do you support Shopify stores you didn’t build?

Yes. We start with a free review of the theme, apps and code, then fix urgent issues before regular monthly work begins.